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WARRANTY POLICY

Kemppi welding machines are covered by a limited  warranty as specified below. This limited warranty (“Warranty”) applies to new electrically powered products sold after July 1st 2010, displaying a Kemppi serial number, unless otherwise informed by a Kemppi representative in writing as well as selected original parts of Kemppi welding machines that are listed below in section named Validity (together the "Products").

This Warranty is provided by Kemppi Oy (hereinafter "Kemppi" or "Manufacturer") and shall apply between Kemppi and a consumers, institutions or companies, who has purchased a Product directly from Kemppi (such customer being referred to as a "Customer").

This Warranty is limited to these terms and conditions.

This Warranty is only provided in addition to and does not affect any statutory rights that the Customer has under the mandatory laws in their jurisdiction concerning the sale of consumer goods.

Effective November 1, 2021

Validity

Kemppi warrants that its Products are free from defects in materials and workmanship under normal use for the Warranty periods defined below separately for each concerned category of Products (each separately being a "Warranty Period").

a)     Control panels, FastSteel welding machines, and machines for mechanized welding.
For these Products, the maximum Warranty Period is 2 years from the sales date .

b)    Power sources, wire feeders, and cooling units.
For these Products, the maximum Warranty Period is 3  years from the sales date

c)     Auto-darkening welding filters (ADF), powered air purifying respirators (PAPR) and air regulation valves.
For these Products, the Warranty Period is 2 years from the date of sale, and the Warranty is provided against the original sales receipt.

d)    All batteries and chargers.
For these Products, the Warranty Period is 1 year from the date of sale, and the Warranty is provided against the original sales receipt.

 

Scope of the Warranty

During the Warranty Period the Manufacturer is responsible for i) reparation or ii) replacement of the defective Product. The Manufacturer may, at its sole discretion, choose to refund the payment price for the defective Product. The Product is regarded as defective if it does not substantially function in accordance with specifications of the Operating Manual.

The Warranty covers also spare parts and determined labor provision provided by an authorized Kemppi service supplier. A list of all authorised Kemppi service suppliers can be found at www.kemppi.com.The Manufacturer is not responsible for payments of any taxes, levies, transportation and/or customs clearance costs in relation to possible dispatching of Products or spare parts needed for reparation of the Product under the Warranty. Such payments shall be borne by the Customer. In case the Manufacturer would be obliged to pay such costs in relation to the repayment work, the Manufacturer shall invoice such costs from the Customer. When a Product or a part is exchanged, any replacement item becomes the Customer's property and any replaced item becomes Manufacturer's property. When a refund is given, the Product must be returned to the Manufacturer (if separately asked by the Manufacturer) and it becomes the Manufacturer's property.

In any Warranty claim case, the Customer should contact an authorized Kemppi service supplier without delay. Packing, transportation and insurance costs in relation to dispatching the Product to the nearest authorized Kemppi service supplier shall be borne by the Customer (see www.kemppi.com for your nearest location). When returning a Product for the Warranty reparation or replacement, the Customer needs to provide a written report describing the operating conditions as a precondition for the Warranty claim to be approved by the Manufacturer. Further, the Manufacturer is entitled to ask for additional information about the operating conditions before accepting the Warranty claim. The Customer is entitled to get the Product repaired by any authorized Kemppi service supplier. The validity of the Product's Warranty Period may be verified from the Manufacturer's extranet system. However, it is recommended that the Customer provides the authorized Kemppi service supplier with the purchase receipt and/or registration document. Furthermore, the Product's serial number must be legible at the time of the Warranty claim (the serial number can be found in the Product specification plate).

Limitations of the Warranty

This Warranty does NOT cover the following:

1. Defects caused by natural wear and tear, non-compliance with operating and maintenance instructions, connection to incorrect or faulty mains supply voltage (including voltage surges outside the equipment's specification), incorrect gas pressure, overloading, transport or storage damage, fire or damage due to natural causes, e.g., lightning or flooding.

2. Expenses for troubleshooting, direct or indirect travelling costs, daily allowances or accommodation.

3. Welding face shields, welding torches and guns and their consumable parts, cables, wire feed unit feed rolls and guide tubes.

The Warranty is void if other than Kemppi branded welding torches or guns are used with the Product or if modifications are made to the Product without a prior written approval of the Manufacturer, if repair or maintenance work has been carried out on the Product using other than Kemppi branded spare parts or consumables, if instructed maintenance for the Product is ignored, or if the repair is not carried out by an authorized Kemppi service provider.

If the troubleshooting shows that the defect shall not fall within the Warranty, the repair work to be performed thereafter shall not be covered by the Warranty, and the Manufacturer or Kemppi service provider shall be entitled to remuneration for such repair work. The Manufacturer shall in no event be responsible for any third party expenses or expenses/costs exceeding the Product's original purchase price or any indirect or consequential expenses/costs.

To the fullest extent allowed by law and notwithstanding any provisions on minimum legal guarantee, the Manufacturer will have no other obligation with regard to the Products except as stated in this limited Warranty. To the fullest extent allowed by law and notwithstanding any provisions on minimum legal guarantee, the Warranty is the sole and exclusive remedy for any defects in the Products and the Manufacturer hereby expressly disclaims all other warranties, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose. In no event shall the Manufacturer be responsible for incidental, consequential, punitive or liquidated damages, including but not limited to loss of earning or other indirect damages and losses. If the Manufacturer cannot lawfully disclaim statutory or implied warranties, then to the extent permitted by law, all such warranties shall be limited in duration to the duration of this Warranty and to repair or replacement as determined by the Manufacturer in its sole discretion.

Warranty period after the Warranty repair

After a Warranty repair carried out by an authorized Kemppi service supplier, the remaining Warranty Period of the repaired or replaced Product or its part equals the remaining Warranty Period of the original Product.

Governing law and disputes

These Warranty terms and conditions shall be governed by and construed in accordance with the laws of Finland. Mandatory consumer protection provisions of the Customer’s residence remain applicable.

In case of disputes, if the Customer and the Manufacturer are not able to settle the matter through negotiations, the Customer can submit the matter to their local consumer protection agency. Alternatively, the Customer also has access to the Online Dispute Resolution forum (http://ec.europa.eu/odr) maintained by the European Commission.